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AurumSignals
AI gold trend analysis
General inquiries and platform questions

Contact AurumSignals

Reach out if you have questions about how our AI models analyze gold market behavior, how to interpret signal drivers, or how to use the educational resources. We reply with clear, non-promotional answers and do not provide personalized investment advice.

How to contact us

The fastest way to reach our team is email. If you prefer phone, call during business hours for general questions about the platform and documentation. For privacy-related requests, use the email address listed so we can verify and process your request efficiently.

Office address

350 Fifth Avenue, New York, NY 10118

Mail and correspondence accepted at this location.

Phone

+1 (212) 736-3100

Business hours: Monday to Friday, 9:00 to 17:00 (ET).

Email

[email protected]

We typically respond within 2 to 3 business days.

What we can help with

  • How to read trend regimes and factor driver summaries
  • How data sources are structured and reconciled in examples
  • How consent controls work for analytics and advertising cookies
  • Where to find definitions in the resources section

Send a message

Use this form to send a general inquiry. We collect only what we need to respond: your name, email, optional phone number, and your message. After submission, your request is reviewed by our support team and we respond by email, or by phone if you request a call.

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After you submit

  1. Your message is routed to our support inbox for review.
  2. We may ask a clarification question to ensure we address your request accurately.
  3. We respond by email, or by phone if you requested a callback.

Retention: contact form submissions are retained for up to 2 years unless deletion is requested, as described in our Privacy policy.

Privacy requests

For data access, deletion, or consent questions, contact us using the email above and include enough detail to identify the request. We may ask for limited verification to protect your data.

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Terms and acceptable use

Our Terms cover acceptable use, intellectual property, and limitations of liability. They also describe how we handle third-party links and platform availability.

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